FAQs

How do I Order?

All ordering for your unit can be done online via the custom order form. Once the order is submitted, if we have questions, we will be in touch with you along the process to ask questions and keep you out up-to-date with your order status.

What’s the processing time for units?

Standard turnaround time is an estimated 6-8 weeks. We will be in touch frequently throughout the process with updates once your order is submitted.

Do you have units ready to ship?

While the majority of Kanishia Fairy Custom units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are “as-is”.

How do I Track my Order?

Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items… We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.

What are your delivery options?

At the moment, our primary carrier for shipping is USPS for domestic and international items. 

What kind of product should I use on my wig?

When you order your Kanishia Fairy Hair Mother unit, you will receive care info with detailed notes about products and how to care for your creation. It is best to use products of high quality, A list of hair care instructions are provided with your wig, so please read them upon arrival There are also more care and HOW videos on our Kanishia Fairy Hair Mother YouTube Channel. 

How long will my unit last?

Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you have any questions.

If I have no hair, can I wear these units?

Yes! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. 

How do I prep my hair for wearing the wig?

For wigs, it is best to have a flat base for the wig to lay correctly.  Braid your natural hair is very fine flat cornrows straight back. Some people wear the ‘beehive’ braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place. It’s that simple. 

I exercise and swim often, will my custom unit stay put?

Yes, you can work out in SOME of your wigs! Our wig information is very specific on the versatility of the wig. We provide customers with ease of use as well as forms of usage for wigs. Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of your hair underneath.

Can I sleep in the unit?

While it is not recommended, you can sleep in your unit if you’d like. Sleep with a satin scarf or bonnet to prolong the longevity of your unit. 

What is the difference between the crochet and sewn in the Fairy Topper pieces?

Longevity is the ultimate difference. Crochet usually has a shorter life span than sewn. The pieces are identical in aesthetic but sewn is more sturdy in it’s construction while crochet is more lightweight.